Customer relationship with Octaglory
Your (customer) use of Octaglory website (www.octaglory.com) & services are subject to the terms of a legal agreement between you and Octaglory. Octaglory has it’s registered business at 78/M, Road 11, Banani Model Town, Dhaka- 1213. In this document we explain how the agreement is made up, and sets out some of the terms of that agreement with you.
Unless otherwise agreed in writing with Octaglory, your agreement with Octaglory will always include, at a minimum, the terms and conditions set out in this document. These are referred to the terms mentioned below-
1. Accepting the terms:
In order to use the website (www.octaglory.com), you must first agree to the terms. You may not be able to browse the website or some portion of it if you do not accept the terms.
2. Clicking to accept or agree to the term:
Where this option is made available to you by Octaglory in the user interface for any service; or By actually using the services. In this case, you understand and agree that Octaglory will treat your use of the services as acceptance of the terms from that point onwards.
You may not use the services and may not accept the terms if (a) you are not of legal age to form a binding contract with Octaglory, or (b) you are a person barred from receiving the services under the laws of the land.
3. Your passwords and account security:
3.1 You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the website www.octaglory.com & avail any of the services offered by octaglory.
3.2 Accordingly, you agree that you will be solely responsible to Octaglory for all activities that occur under your account.
3.3 If you become aware of any unauthorized use of your password or of your account, you agree to notify Octaglory immediately.
4. Content published in the website:
4.1 You acknowledge that the site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or herein after developed..
4.2 All content is copyrighted as a collective work under the company with the brand name octaglory under the Bangladesh copyright laws and we own a copyright in the selection, coordination, arrangement, and enhancement of such content.
4.3 You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part. If no specific restrictions are displayed, you may make copies of selected portions of the content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the content in any way, and maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices..
4.4 Online pricing and offers valid for online customers only. Online offers and prices might not be applicable for the retail stores own by octaglory or any franchise or any store with octaglory POS software.
5.1 Some of the services are supported by advertisements and sales promotions. These advertisements may be targeted to the content of information stored on the website, new launching, and queries made through different communication channels or other information.
5.2 The manner, mode and extent of advertising by Octaglory on the website and social media platforms are subject to change without specific notice to you.
5.3 In consideration Octaglory granting you access to and use of the services, you agree that Octaglory may place such advertising on the websites and its own social media platforms.
Octaglory is our trademark as a brand and service mark for the service through website www.octaglory.com. All other trademarks, brand & product names, and company names and logos appearing on the site are the property of their respective owners.
If you submit, post or otherwise send us any information, content or materials including, without limitation, comments, reviews, data, text, messages, files, images, photographs, videos, audiovisual works, other persons' names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, as well as links to data, text, files, images, photographs, videos, audiovisual works, shall be entitled to unrestricted use of such submissions for any purpose at all, commercial or otherwise, without the requirement of any further permission from or payment to you or to any other person or entity, including without limitation for inclusion in any future gale publication or gale product, with no compensation to you.
No submission shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any submission. Without limiting the previous, you hereby grant us.
8. Payment and billing:
You must select a payment method to pay us for any purchases you make from Octaglory. Every time you use the service, you reconfirm that-
We or our authorized billing agents from Octagory are authorized to charge your designated payment method.
We may submit charges incurred under your account for payment; and you will be responsible for such charges, even if your membership is cancelled or terminated. You agree that we may charge your payment method for all amounts due to us without additional notice or consent unless required otherwise by law
You are responsible for all charges incurred under your account made by you or anyone who uses our website or services through your account (including your children, family or friends).
We may, in our discretion, post charges to your payment method individually or may aggregate your charges with other purchases you make on the site and apply those charges to your next billing cycle. All purchases for mobile, services, accessories, and all subscriptions are final and nonrefundable.
You must notify us about any billing problems or discrepancies within 3 days after they first appear on the statement you receive from your bank or Credit Card Company.
If you do not bring such problems or discrepancies to our attention within 3 days, you agree that you waive the right to dispute such problems or discrepancies.
In case of Order cancellation, the mode of payment for refund (If applicable) will be done by transferring through Portwallet in 14 working days : we can't offer your payment in cash ).
All bank discount/cashback offers will be subjected to direct purchase. Any bank discount/cashback offers won't be applicable while using EMI facility.
9. Proof of identification:
Octaglory reserves the right to ask for defined proof of identification at the time of delivery. Failure to provide the same to either the Octaglory or any of its associates, can lead to cancellation of the order. In case of any gift items, customer who has made the transaction online will have to provide his/her proof of identification.
10. Limitation of liability:
You hereby agree to fully indemnify, defend and hold our company and its parent and affiliates and their respective officers, directors, employees and licensors harmless from and against any and all claims, liability, losses, costs and expenses (including attorneys' fees) incurred by you in connection with
(I) Any use or alleged use of Octaglory / www.octaglory.com or any of its services through your account by any person, whether or not authorized by you.
(II) The operation and content on your site or
(III) Any breach of your representations and warranties and other covenants under this agreement
Octaglory reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, and agree to cooperate with Octaglory defense of such claim.
Under no circumstances and under no legal theory, tort, contract, strict liability, or otherwise, shall the mobile store(s)/content producer or Gadget & Gear be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for lost profits, loss of goodwill, work stoppage, accuracy of services, content or results, computer failure or malfunction, damages resulting from disabling of the services provided as part of the mobile store(s).
11. Shipping info:
Estimated time of delivery 3 to 15 days from the date of technically and commercially clear order and acceptance.
Shipping charges will be extra otherwise mentioned clearly. Dispatch of goods will be through reputed couriers. Most of the items are shipped within 24-72 working hours after the payment is cleared. Delivery of goods will be made only on weekdays and working days. No delivery during weekends, holidays and after office hours.
Octaglory has rights to cancel order at any circumstance. Shipping information will be provided on request only. Shipping and handling fees are non-refundable.
12. Applicable taxes:
Unless otherwise stated, all prices exclude VAT / TAX as applicable in Bangladesh.
Mobile handsets & chargers are warranted for a period defined by the respective manufactures agents defect in material & workmanship. Octaglory is not giving the warranty and does not hold out any warranty of products sold.
Octaglory will not be responsible for any defective / deficient or otherwise unsatisfactory products any such defective or deficient goods has to be repaired only by authorized service center of the equipment manufacturer or distributors.
Goods once sold cannot be returned or exchanged other than Dead After Purchase (DAP) & Dead On Arrival (DOA)
14. Governing law and jurisdiction:
These terms and conditions shall be governed by and construed in accordance with the law of Bangladesh and any legal discrepancy or disputes will be heard or proceed in the exclusive jurisdiction of the Bangladesh courts.
Return will be applicable if-
The Product is under the return policy & was purchased in the last 3 days
The Product is in its original packaging (intact) and no seal is broken (unopened)
Reason for return has to be valid and return a acceptance conditions are applicable ( check on below )
Delivery of wrong item
Delivery of faulty Product
Delivery of products with missing parts
Incorrect content on the website
16. CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY
Delivery of the ordered items is subject to availability of the products at www.octaglory.com / warehouse. Octaglory authority may cancel any order within 8 working days if the stock of the ordered item(s) is temporarily unavailable.
If the customer agrees to wait for the availability of the stock of the product (s), the order may remain in open/processing/hold status for a maximum of 21 days.
In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-15 working days. Received Cashback amount will be adjusted with the refund amount.
After the confirmation of the order, if the order is cancelled by the customer and an online/advance payment is already made by the customer in favor of the specific order, Octaglory will will charge payment gateway charge while disbursing the refund.
17. RETURN/REPLACEMEN T GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS
If the product is damaged due to misuse of the product
Incidental damage or broken
Any consumable item which has been used or installed
Products with tampered/ without box or missing serial / UPC numbers
Any damage/defect which is not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
N.B: Replacement of the product is subject to availability of the same on www.octaglory.com or its warehouse or the supplier providing the product.
18. Damaged items
If you received a damaged product, please notify us immediately for assistance. If the notice is not made within 24hrs after the delivery or receiving the product, that complain will not be entertained.
19. Sale items
Unfortunately, items on sale cannot be returned or refunded. Only regular price items can be refunded.
20. Shipping charges
Shipping charges incurred in connection with the return o f a product are non - refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from www.octaglory.com.
Terms and conditions are variable and might be changed as per the circumstance and change of the law of the land. Any changes made in this agreement will be effective from the date of publication and remain applicable until the further changes are made.